SHIPPING POLICY
Effective Date: July 2026
At 24/7 Vitality, we are committed to processing and shipping your order as quickly and securely as possible.
Order Processing
- Orders are typically processed within 1-2 business days after payment has been received.
- Orders placed on weekends or holidays will be processed on the next business day.
- Processing times may be extended during holidays, promotional events, or periods of high order volume.
Shipping Methods
Shipping options and estimated delivery times are displayed during checkout.
Delivery estimates are provided by the shipping carrier and are not guaranteed.
Order Tracking
While we strive to ship every order promptly, 24/7 Vitality is not responsible for delays caused by:
- Weather conditions
- Carrier delays
- Natural disasters
- Customs inspections
- Incorrect shipping information provided by the customer
- Other circumstances beyond our control
Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address.
If an incorrect or incomplete address is provided, additional shipping charges may apply if the package must be reshipped.
If you notice an address error, please contact us immediately. We cannot guarantee changes once an order has entered processing.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 48 hours of the recorded delivery date.
When reporting damaged shipments, please include:
- Your order number
- Photos of the package
- Photos of the product(s)
- A description of the issue
We will work with the shipping carrier to investigate and determine an appropriate resolution.
Shipping Restrictions
24/7 Vitality reserves the right to refuse or cancel shipments to locations where applicable laws or carrier restrictions prohibit delivery.
Customers are responsible for ensuring that products may legally be purchased, possessed, and received in their jurisdiction.
Research Use Notice
All products sold by 24/7 Vitality are intended for laboratory research purposes only and are not intended for human or veterinary use.
Customers are responsible for ensuring products are handled, stored, and used in accordance with all applicable laws and regulations.
Questions?
If you have any questions regarding shipping or your order, please contact us:
24/7 Vitality
- Email: support@247-vitality.com