REFUNDS & RETURNS POLICY
Effective Date: July 2026
At 24/7 Vitality, we are committed to providing high-quality research compounds and excellent customer service. Due to the specialized nature of our products, all sales are subject to the following policy.
Returns
For quality assurance and safety reasons, we do not accepts returns of any products once they have been shipped.
If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours of delivery.
Refunds
Refunds or replacements may be issued only in the following circumstances:
- You received the wrong item.
- Your order arrived damaged during shipping.
- Your order was lost in transit and confirmed by the shipping carrier.
- Your order cannot be fulfilled by 24/7 Vitality.
To request assistance, please email support@247-vitality.com with:
- Your order number
- A description of the issue
- Photos of the product and packaging (if applicable)
Our team will review your request and respond as quickly as possible.
Order Cancellations
Orders may be cancelled only before they have been processed for shipment. Once an order has entered fulfillment or has shipped, it cannot be cancelled.
Shipping Issues
Once a package has been transferred to the shipping carrier, delivery times are outside of our control. If a package is delayed, please contact the carrier first. If additional assistance is needed, we are happy to help investigate.
To return your product, you should mail your product to: {physical address}.
Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address at time of order. Orders returned due to an incorrect or incomplete address may be subject to additional shipping charges before reshipment.
Contact Us
If you have any questions regarding this policy, please contact us at:
24/7 Vitality: Support@247-vitality.com